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Ticket for: Product Designer
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Order 01537034053 1
Anonymous
Jun 03, 2021 12:53 AM 1 Answers
Member Since Jan 1970
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I have contacted you on numerous occasions through email and support here. However, I have yet to hear back from you. If you would be so kind to look at the email I sent you perhaps you can provide some answers to my questions. Right now I would like to have my license number for my order referenced above. I hope if I use my license number it may help with all the issues I\'m experiencing. I still can not load up an image I do not see categories under clip art the field is blank but if I click in that area they will show up. Also the upload for click art pulls a file from the computer folder but does nothing after that. Additionally, a template of the customers design does not generate. I have been through all the documents you have listed and also look through the forum but I do not see any resolution to my issues. I really love this product but I do need some support here please

 

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Order 01537034053 2
BenMonk
Jun 03, 2021
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I did find my key and activated it I’m still having the same issues tho. I understand you are busy and I respect that so when you get a chance please take a look at my admin side I provided all the info you requested. Thank you for this plugin it is GREAT just a few things I need to figure out

Order 01537034053 3
BenMonk1
- Jun 07, 2021 05:12 AM
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i have added the ccs and everything shows up now but clip art does not upload…..is there some database connection i need to do………………….

Order 01537034053 4
PickPlugins
- Jun 05, 2021 11:08 AM
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here is the correct mail address support@pickplugins.com
I found the issue with bootstrap CSS conflict, upload button was hidden
https://imgur.com/OKkeP3n
please use following CSS to fix css conflict

.product-designer .clipart-upload.tooltip, .product-designer .shape-upload.tooltip {
position: relative;
opacity: 1;
font-size: 14px;
}

select#clipart-cat {
color: #fff;
}

https://imgur.com/undefined

Order 01537034053 5
BenMonk
- Jun 04, 2021 08:59 PM
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This is the link below to the product designer. You will see the categories (text box} is blank I’m assuming that is a ccs issue maybe change the color of text. The upload maybe a security issue…….
https://pet-urns.net/product/inside-outside-options

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