User Verification Plugin – How to set Debug?

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Ticket for: User Verification
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User Verification Plugin - How to set Debug? 1
Anonymous
Dec 01, 2022 11:20 AM 1 Answers
Member Since Jan 1970
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Good Day,
I installed and setup User Verification a couple of days ago and everything was working fine until I had to reboot my VPS.
After the reboot I have been unable to login with an active user and known good password, getting "ERROR: Invalid username or incorrect password. Lost your password?" on the WordPress default login page.
I have been able to login on the WooCommerce login on the site with no issues.

I have tested this with multiple accounts, different browsers, and different computers. They all act the same with the following parameters and outcome.

User Verification plugin - Enabled
Default WordPress login page - "ERROR: Invalid username or incorrect password. Lost your password?"
Woocommerce login section on checkout page - user is able to login with no issues.
[*** an item needs to be in the cart to get to the checkout page ***]

User Verification plugin - Disabled
Default WordPress login page - user is able to login with no issues.
Woocommerce login section on checkout page - user is able to login with no issues.

No errors show in the WordPress debug log.

Also if you do need to login and your outside of the US please let me know what Country you will be logging in from to temporary whitelist your country. We've been heavily being hit with a lot of out of country malicious bot activity.

Please let me know if you need additional information.
Thank you very much for your time!

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User Verification Plugin - How to set Debug? 2
Azizul Raju
Dec 01, 2022
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Hi,
We are from Bangladesh and tried to log in to your site but failed to reach the dashboard.
Screenshot: https://i.imgur.com/oD5ndr6.png

Also, wondering if your reCAPTCHA is generated by our User Verification plugin. Can you tell?

User Verification Plugin - How to set Debug? 3
lascala
- Dec 02, 2022 04:30 AM
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I’ve had to disabled the recaptcha under user verification to allow customers to login and make purchases, until we get this fixed.

User Verification Plugin - How to set Debug? 3
lascala
- Dec 01, 2022 08:38 PM
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Also double checked your account permissions and corrected them. My apologizes about that.

User Verification Plugin - How to set Debug? 3
lascala
- Dec 01, 2022 08:33 PM
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Just tested it, still same error.

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