How to add screenshots?

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double entry of item when purchased from product slider

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Anonymous

Dec 20, 2018 05:41 PM 1 Answers General

Member Since Jan 1970

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there is a product scroller at the bottom of homepage. when you buy from that section-Product slider (click add to cart, it adds 1 item to cart) BUT when you clicked on the basket/cart, it adds the same item (thus double entry)... please advise.. thanks

https://www.loveyourhealth.com.au

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PickPlugins

Dec 20, 2018

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Welcome to our forum.

Can you please tell me which version are you using? this issue seems already solved recently.

Regards

PickPlugins

- Dec 21, 2018 08:55 PM

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If possible please send me a temporary admin access to your site, i will check the issue.
Regards

PickPlugins

- Dec 21, 2018 08:52 PM

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I am not sure is this our plugin issue, when i directly visit add to cart product
https://www.loveyourhealth.com.au/?add-to-cart=17501

is also adding 2 items on cart.

I have inspected your slider cart HTML, there is 1 in data quantity. please see the screenshot https://imgur.com/a/7O5YOCL

I guess this is 3rd party plugin issue.
If possible please deactivate others plugin one by one to check the issue.
Regards

daneloctober

- Dec 21, 2018 01:04 PM

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Hi! I believe this was my colleague who posted this. We are using the latest version, 2.2.23.