Freshworks is a global software company specializing in cloud-based customer engagement solutions. Founded in 2010 in Chennai, India, Freshworks has expanded its operations worldwide, offering a suite of products designed to enhance customer service, sales, and marketing efforts for businesses of all sizes.
The company’s product portfolio includes Freshdesk, Freshservice, Freshsales, Freshteam, Freshmarketer, Freshping, and Freshstatus. These tools provide comprehensive solutions for customer support, IT service management, sales CRM, and marketing automation. Freshworks aims to deliver modern, AI-powered customer and employee service solutions that increase efficiency and improve engagement.
Features
- Freshdesk: Customer support software with ticketing, automation, and reporting.
- Freshservice: IT service management platform for incident, problem, and change management.
- Freshsales: Sales CRM with email tracking, lead scoring, and pipeline management.
- Freshteam: HR software for recruitment, onboarding, and employee management.
- Freshmarketer: Marketing automation tool for email campaigns, landing pages, and analytics.
- Freshping: Website monitoring service for uptime and performance tracking.
- Freshstatus: Status page software to communicate system status and incidents.
Offers
- Freddy AI Agent: An AI-powered assistant for autonomous, 24/7 service.
Blogs
Yes, Freshworks maintains a blog featuring company news, product updates, and industry insights.
Careers Page
Yes, Freshworks has a careers page where they list current job openings aninformation.
Press Page
Yes, Freshworks has a press page with news releases and media resources.
Book A Demo Page
Yes, Freshworks offers a “Book a Demo” page for potential customers to schedule product demonstrations.
Pricing
- Pay As You Go: Freshworks offers subscription-based pricing models; specific pay-as-you-go options are not detailed.
- Lifetime Price: No information available on lifetime pricing.
- Free Plan: Yes, Freshworks offers a free plan for certain products with limited features.
- Monthly Price: Pricing varies by product; detailed monthly pricing is available on their website.
- Yearly Price: Annual pricing options are available, often at a discounted rate compared to monthly plans.
- Enterprise Price: Custom pricing for enterprise solutions; contact Freshworks for a quote.
- Starting Price Value: Starting prices vary by product; specific values are listed on their website.
- Min Price/Year: Minimum annual pricing depends on the selected product and plan.
- Max Price/Year: Maximum annual pricing varies based on product and enterprise requirements.
- Money-Back Guarantee: Freshworks offers a 30-day money-back guarantee for certain products.
Packages and Features
- Cloud Hosting: Yes, Freshworks’ products are cloud-based.
- WordPress Hosting: No, Freshworks does not offer WordPress hosting.
- VPS Hosting: No, Freshworks does not provide VPS hosting.
- Dedicated Hosting: No, Freshworks does not offer dedicated hosting services.
- Email/Webmail Hosting: No, Freshworks does not provide email or webmail hosting.
- Website Builder: No, Freshworks does not offer a website builder.
- Free Domain Offered: No, Freshworks does not offer free domains.
- Shared Hosting: No, Freshworks does not provide shared hosting services.
About Us
- Company Size: Freshworks has over 67,000 customers worldwide.
- CEO Name: Dennis Woodside.
- Director Name: Information not publicly available.
- Company Founded Year: 2010.
- Affiliate Program: Information not publicly available.
Support
- 24/7 Customer Support: Yes, Freshworks offers 24/7 customer support.
- Live Chat: Yes, live chat support is available.
- Support Ticket System: Yes, a ticketing system is available for support requests.
- Email Support: Yes, email support is provided.
- Phone Support: Yes, phone support is available.
- AI Agent Support: Yes, Freshworks offers AI-powered support through Freddy AI Agent.
- Reviews URL: Freshworks has reviews on platforms like G2 and Glassdoor.
- Google Reviews URL: Information not publicly available.
- Trustpilot URL: Information not publicly available.
Contacts
- Email: Contact information is available on the Freshworks website.
- Phone
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