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Brandt2
May 15, 2016 03:44 AM 1 Answers General
Member Since May 2016
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PickPlugins
May 15, 2016
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Apologize for late reply,
I have already replied your mail.

your access should made instantly after completed the payment but its might be issue bad happening with you.
 

 

I can see your canceled order with payment already made. the issue sometime happening for following reason

# you take long time to complete the payment
# payment screen unexpectedly closed.
# cookie got expired during payment.
# and payment gateway server issue.

We are really sorry to see this is happening with you. if you still need the product i can manually complete the order and you can access to download otherwise i will submit refund request to our payment gateway.

Let me know if you still interested in our plugin.

Regards

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