Hello support team,
I recently upgraded to the premium version of combo blocks and have implemented it across my entire site.
Here is my order number #93698
As I was using the plugin I found many bugs that I need fixed for my site to run properly. I use the combo blocks on over 50 pages on my site and all of these pages aren't working properly for the potential customers that go onto my site.
Here are the bugs that I found that I need fixed:
- when you use the ASC and DESC filters it breaks the number of columns that show. 3 is supposed to show but then 2 columns show. Also, on many of the pages that I have the grid on, the ASC and DESC filters don't work. Nothing happens when you click them.
- the custom filters in the filterable section don't work. I added the proper format for the name and slug, and nothing happens on the grid when I click the filter.
- ajax pagination doesn't work on mobile for filterable grids or on grid mode. Nothing happens when you click the page numbers on mobile.
- the "Filterable Column number" for the view type "filterable" and the "grid item width or column number" for the view type "grid" doesn't work at all. I add the number of columns and the grids never follow the set column number for any screen size.
- When I create a new post grid and add it to my site, the webpage doesn't load and I get an http error 500. It completely breaks the web page and I can't access it. When I turn off the combo blocks plugin, the page loads again. Here is a link to the page that is broken https://soundshockaudio.com/free-chill-sample-packs/
I tried using different page layouts and all the issues above still persist.
Here are just some of the pages that have the grid on them
https://soundshockaudio.com/free-drum-bass-sample-packs/
https://soundshockaudio.com/free-trap-sample-packs/
https://soundshockaudio.com/free-eq-vst-plugins/
This is VERY URGENT. I need these bugs fixed as it is damaging my site and reputation.
Please reach out to me once you receive this message.
Thank you
- Daniel
Are there any updates on this? Everything mentioned in my previous comments is still not working and causing issues on my site.
Hi Daniel,
I apologize for the delayed response due to the recent holidays. Let's address the issues you mentioned:
1. I'm glad to see that the ASC/DESC filters and column selection work correctly on https://soundshockaudio.com/free-chill-sample-packs/ .. It seems your cache plugin might be causing a delay in showing updated settings. Please try clearing your cache or temporarily deactivating the plugin to see if the issue persists.
2. I noticed you've chosen "custom" for the "Filter by" option but haven't provided a filter name and slug. You can find your current grid settings in this screenshot: https://ibb.co/T1TzPLG
Creating custom filters can be a bit involved. Don't worry, though! This YouTube video provides a helpful guide: https://youtu.be/GZE_PRnsob0 .. If you'd like additional support setting up your custom filters, feel free to ask!
3. I understand you're facing an issue with filtering on mobile devices. Our team is actively working on a solution, and we'll be sure to notify you when an update is available.
4. Again, it's possible that your cache is causing a discrepancy. I can confirm that the grid item column number is displaying correctly on my end and on this link: https://soundshockaudio.com/free-chill-sample-packs/ .. If clearing your cache doesn't resolve the issue, please reach out for further assistance.
5. The issue with the page loading seems to be resolved! It appears you weren't using the "Post Taxonomies and terms" checkbox. This screenshot shows the correct setting: https://ibb.co/sWFzCnj
I changed the chill sample packs “filter by” to “filterable” from “grid” and the columns seemed to be showing up correctly for some reason.
But for all the other pages that have the filterable grid, they don’t show up correctly.
Here are some other pages with the filterable grid where the column change for different screen sizes doesn’t work:
https://soundshockaudio.com/free-ambient-sample-packs-loops/
https://soundshockaudio.com/free-drum-bass-sample-packs/
https://soundshockaudio.com/free-ambient-sample-packs-loops/
https://soundshockaudio.com/free-edm-sample-packs/
Thank you for getting back to me Azizul.
1. & 4. I deactivated all my caching plugins, cleared the cache of my webpage, used an incognito window, and the number of columns for each screen size didn’t show up correctly.
I also checked on my mobile phone and the columns don’t show up correctly. I have them set to 3 desktop, 2 tablet, and 1 mobile
The chill sample packs URL https://soundshockaudio.com/free-chill-sample-packs/ that you were looking at does show the correct columns for a “view type” of “grid.” But as mentioned, the “View type” of “filterable” doesn’t show the correct columns.
The “filterable” “view type” is what all the grids on my website have.
Can you look into fixing this?
The ASC/DESC filters don’t work on mobile.
2. I removed the filter name for the custom filter as it wasn’t working. I tried adding the filter name again just now and it still doesn’t work.
On the webpage: https://soundshockaudio.com/free-chill-sample-packs/
I used the filter, .
On the chill sample packs page, there is an item in the combo blocks that has this tag.
when adding this fitler, it doesn’t show up when I click it.
3. Thank you. Please let me know when you fix this issue. The filtering for pagination also doesn’t work.
Welcome to our forum.
## Please use filterable pagination with filterable style grid, ajax pagination doesn't work with filterable grid.
Could you please send me a temporary admin access to your site,
Could you please check the version 3.3.15 and let me know the result.
Also noticed the filterable pagination working fine on my side, but not in your site. Not sure if this is 3rd party conflict, we will investigate more.