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marketinghindsight
I have downloaded the plugin, but how do I upload it? Each time I try, it keeps opening a new file. So not which files I am supposed to upload.
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welcome to our forum,
you should see the plugin zip file link below, you should uninstall free version and then install pro version.
https://pickplugins.com/my-account/downloads/
if you can't do that please send me a temporary admin access to your site, i will do that for you.
Regards