Unverified users are not automatically deleted.

Ticket for: User Verification
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Unverified users are not automatically deleted. 1
sincroniza
Apr 25, 2023 05:24 AM 2 Answers
Member Since Apr 2023
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Good night. I have configured the system to automatically delete unverified users in 24 hours, but I see that it is not deleting them. Any guidance to fix it? Thank you.

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Unverified users are not automatically deleted. 2
Azizul Raju
May 17, 2023
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Hi,
Now it's working! You don't have to change anything.

Please note that if a new user is registered and doesn't verify their email, they're also unverified! But since they're new, so we have also added an option called Delay. We have added a 720-minute delay for new users to give them a chance to verify. Otherwise, they'll also get deleted.

If you customize any of these settings, please restart the Delete unverified users option. You can first set the value to No and then Yes.

Screenshot: https://ibb.co/8P6whtt

Let us know if it helps.
Regards.

Unverified users are not automatically deleted. 3
sincroniza
- Jun 02, 2023 03:31 PM
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Solved! Thank you very much.

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Unverified users are not automatically deleted. 2
Azizul Raju
Apr 26, 2023
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Hi sincroniza,
We can see you've shared admin access, but we can't access the dashboard after logging in. Kindly change the role to higher so we can investigate.

Unverified users are not automatically deleted. 3
sincroniza
- May 15, 2023 05:08 PM
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Thank you very much. The user has now the new role. BR

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