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Anonymous
Oct 30, 2018 07:19 PM 1 Answers General
Member Since Jan 1970
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Hey PickPlugins-Author,

Now iam dont with my Shop and i used ur "Product-Designer" everything works fine. But for some reason i have a very BIG Issue on my Webpage.

If i navigate to a product and press on costumize.

I'll get into the Product Designer i can use it very well, but at least if i want to finish my self made design. Press on "Generate" that also works.

Then i get the Designt with a litte mark wich say "add to cart" but if u click there my Website freezes and i dont get it onto cart. What i missed to do ?

please help me i have some PPL waiting in Line for it to work.

regarts Sandro Erdmann
my Page www.www.dse-dueren.de/Shop_Stempel

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PickPlugins
Oct 30, 2018
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Welcome to our forum.

Hi, i don’t see product designer plugin is activated on your site, can you please activate the plugin first.

Also, send me designer page.

Regards

PickPlugins
- Oct 31, 2018 08:10 PM
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Can you please clear browser cache.
i just tested for bellow product
http://www.dse-dueren.de/Shop_Stempel/produkt/2z/
http://www.dse-dueren.de/Shop_Stempel/produkt/6z/

i was able to add to cart both products after customizing.
please see the screenshot
https://imgur.com/a/DvYVOrk
just check the console area of the browser when the error is happening, please send me the screenshot of console area.

replicano1
- Oct 31, 2018 05:06 PM
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Hey PickPlugins,

nice to see that you are answering as fast as you can.
On the following Link you see a Product wich can be Costumized and Product Designer active http://www.dse-dueren.de/Shop_Stempel/produkt/2z/

The 2nd one is the Designer its selfs just create something and add it to cart. then it will freeze.

Regarts Sandro Erdmann

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