Nextiva is a leading provider of cloud-based communication and collaboration solutions, offering businesses a unified platform to manage customer interactions and streamline internal communications. Founded in 2006 and headquartered in Scottsdale, Arizona, Nextiva serves over 140,000 businesses, facilitating more than 1.7 billion conversations annually.
The company’s Unified Customer Experience Management (UCXM) platform integrates voice, video, messaging, and analytics, enabling organizations to enhance customer engagement and operational efficiency. With a commitment to reliability and security, Nextiva maintains a 99.999% uptime across its eight data centers and holds certifications such as SOC 2, PCI, and ISO/IEC 27001.
Features:
- Business Voice: High-quality VoIP phone service with local phone numbers.
- AI-Powered Contact Center: Advanced tools for managing customer interactions.
- Unified Communications: Integration of voice, video, messaging, and collaboration tools.
- Analytics: Comprehensive reporting and real-time dashboards.
- Integrations: Seamless connectivity with various business applications.
- Mobile App: Access communication tools on the go.
- Secure Payment Agent Assist: Facilitates secure transactions during customer interactions.
- Automated Dispositioning: Streamlines post-interaction processes.
- Workflow Engine: Automates business processes for efficiency.
- Generative AI Knowledge Base: Provides AI-driven support resources.
Offers:
- Free Trial: Potential customers can explore Nextiva’s services through a free trial.
- Volume Discounts: Available for larger organizations; contact sales for details.
- Enterprise Solutions: Customizable plans tailored to enterprise needs.
Additional Information:
- Blogs: Yes, Nextiva maintains an active blog.
- Careers Page: Yes, there is a careers page.
- Press Page: Yes, a press page is available.
- Book A Demo Page: Yes, you can book a demo.
Pricing:
- Pay As You Go: Not available.
- Lifetime Price: Not available.
- Free Plan: A free trial is available.
- Monthly Price: Yes, monthly pricing is available.
- Yearly Price: Yes, annual billing options are available.
- Enterprise Price: Yes, enterprise pricing is available upon request.
- Starting Price Value: Plans start at $20 per user per month with annual pricing.
- Min Price/Year: Approximately $240 per user per year with annual pricing.
- Max Price/Year: Enterprise plans start at $129 per agent per month, totaling approximately $1,548 per agent per year.
- Money-Back Guarantee: Information not specified.
About Us:
- Company Size: Approximately 1,200 employees.
- CEO Name: Tomas Gorny.
- Director Name: Information not specified.
- Company Founded Year: 2006.
- Affiliate Program: Yes, Nextiva offers an affiliate program.
Support:
- 24/7 Customer Support: Yes, 24/7 phone support is available.
- Live Chat: Yes, available Monday – Friday: 5 am – 6 pm MST; Saturday – Sunday: 5 am – 4 pm MST.
- Support Ticket System: Yes, a support ticket system is available.
- Email Support: Yes, email support is available.
- Phone Support: Yes, phone support is available.
- AI Agent Support: Information not specified.
- Reviews URL: Yes, customer reviews are available.
- Google Reviews URL: Information not specified.
- Trustpilot URL: Information not specified.
Contacts:
- Email: Information not specified.
- Phone: Sales: (800) 799-0600; Support: (800) 285-7995.
- WhatsApp: Information not specified.
- Office Days: Information not specified.
- Office Hours: Information not specified.
Social Media:
- Facebook Page URL: Information not specified.
- LinkedIn Profile Page URL: Information not specified.
- Twitter URL: Information not specified.
Top Nextiva Alternatives
ClickMeeting is a versatile online meeting and webinar platform designed to facilitate seamless virtual communication and collaboration. Founded in 2011, ClickMeeting has established itself as
GoTo Meeting is a web conferencing tool developed by GoTo that facilitates online meetings, desktop sharing, and video conferencing. It enables users to collaborate in
Hopin, founded in 2019 by Johnny Boufarhat, is a comprehensive event management platform that facilitates virtual, hybrid, and in-person events. Designed to emulate the dynamics
Highfive was a video conferencing company that provided integrated hardware and software solutions for seamless online meetings and collaboration. In 2020, Highfive was acquired by
TeamViewer is a leading global provider of remote connectivity solutions, enabling users to access, control, and support devices from anywhere in the world. Founded in
Amazon Chime is a comprehensive communication service provided by Amazon Web Services (AWS) that enables users to conduct online meetings, video conferences, calls, and chats
Tox is a free, open-source, peer-to-peer instant messaging and video calling protocol designed to provide secure and private communication without reliance on central servers. Developed
Pexip is a global video technology company specializing in secure and scalable video conferencing solutions. Founded in 2012 and headquartered in Oslo, Norway, Pexip provides
Join.me is an online conferencing and meeting tool that enables multiple participants from various locations to connect simultaneously. Whether accessing via the internet or a
RingCentral Video is a cloud-based video conferencing solution designed to enable businesses to conduct seamless virtual meetings. It integrates team messaging, task management, and high-quality
BigBlueButton is an open-source virtual classroom software designed to enhance online learning experiences. Developed initially in 2007 at Carleton University in Ottawa, Canada, it integrates
Whereby is a browser-based video conferencing platform that emphasizes simplicity and user-friendliness. Founded in 2013, it enables users to conduct video meetings without the need
BlueJeans, founded in 2009 by Krish Ramakrishnan and Alagu Periyannan, was a cloud-based video conferencing service that enabled seamless communication across various devices and platforms.
Jitsi Meet is a free, open-source video conferencing platform that enables users to create and join online meetings effortlessly. Accessible directly through web browsers without
Webex, developed by Cisco, is a comprehensive team collaboration platform designed to enhance communication and productivity for businesses of all sizes. It offers a suite
Slack is a leading communication and collaboration platform designed to streamline team interactions and enhance productivity. Founded in 2009 by Stewart Butterfield, Eric Costello, Cal
FaceTime is Apple's proprietary video and audio calling service, enabling users to connect seamlessly across iOS and macOS devices. Introduced in 2010, FaceTime allows individuals
Cisco Webex is a comprehensive collaboration platform developed by Cisco Systems, designed to facilitate seamless communication and teamwork across various environments. It offers a suite
Vectera is a comprehensive platform designed to enhance online client meetings through integrated scheduling, secure video conferencing, and collaborative tools. Founded in 2016 and headquartered
Skype, launched in 2003 and now a division of Microsoft, is a widely used communication platform that enables users to connect through voice and video