Ticket for: User Verification
0
mj@datacontentmanager.com
When a new user clicks the "Activate account" link in the email, the Verify Account page opens with a "Checking Verification" popup window.
This window includes a "rolling circles" animation with text Please wait. And the waiting never ends...
Popup correctly instructs users to "Click if not redirect automatically", but how to make this work? In User Verification settings I have disabled to auto-login after verification and set redirect to Login page.
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Best Answer
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Hi MG,
When the "rolling circles" appear, please check your browser console for possible errors. I believe there might be some Javascript errors that are causing the circles to keep rolling. Once you find the error message, kindly let us know and we will provide you with a solution.
The error message might be caused by another plugin interacting with ours. Here’s what you can try:
Try deactivating all your plugins (except for the user verification plugin) and then reactivate them one by one. This will help you identify if another plugin is causing the issue.