Nextiva is a leading provider of cloud-based communication and collaboration solutions, offering businesses a unified platform to manage customer interactions and streamline internal communications. Founded in 2006 and headquartered in Scottsdale, Arizona, Nextiva serves over 140,000 businesses, facilitating more than 1.7 billion conversations annually.
The company’s Unified Customer Experience Management (UCXM) platform integrates voice, video, messaging, and analytics, enabling organizations to enhance customer engagement and operational efficiency. With a commitment to reliability and security, Nextiva maintains a 99.999% uptime across its eight data centers and holds certifications such as SOC 2, PCI, and ISO/IEC 27001.
Features:
- Business Voice: High-quality VoIP phone service with local phone numbers.
- AI-Powered Contact Center: Advanced tools for managing customer interactions.
- Unified Communications: Integration of voice, video, messaging, and collaboration tools.
- Analytics: Comprehensive reporting and real-time dashboards.
- Integrations: Seamless connectivity with various business applications.
- Mobile App: Access communication tools on the go.
- Secure Payment Agent Assist: Facilitates secure transactions during customer interactions.
- Automated Dispositioning: Streamlines post-interaction processes.
- Workflow Engine: Automates business processes for efficiency.
- Generative AI Knowledge Base: Provides AI-driven support resources.
Offers:
- Free Trial: Potential customers can explore Nextiva’s services through a free trial.
- Volume Discounts: Available for larger organizations; contact sales for details.
- Enterprise Solutions: Customizable plans tailored to enterprise needs.
Additional Information:
- Blogs: Yes, Nextiva maintains an active blog.
- Careers Page: Yes, there is a careers page.
- Press Page: Yes, a press page is available.
- Book A Demo Page: Yes, you can book a demo.
Pricing:
- Pay As You Go: Not available.
- Lifetime Price: Not available.
- Free Plan: A free trial is available.
- Monthly Price: Yes, monthly pricing is available.
- Yearly Price: Yes, annual billing options are available.
- Enterprise Price: Yes, enterprise pricing is available upon request.
- Starting Price Value: Plans start at $20 per user per month with annual pricing.
- Min Price/Year: Approximately $240 per user per year with annual pricing.
- Max Price/Year: Enterprise plans start at $129 per agent per month, totaling approximately $1,548 per agent per year.
- Money-Back Guarantee: Information not specified.
About Us:
- Company Size: Approximately 1,200 employees.
- CEO Name: Tomas Gorny.
- Director Name: Information not specified.
- Company Founded Year: 2006.
- Affiliate Program: Yes, Nextiva offers an affiliate program.
Support:
- 24/7 Customer Support: Yes, 24/7 phone support is available.
- Live Chat: Yes, available Monday – Friday: 5 am – 6 pm MST; Saturday – Sunday: 5 am – 4 pm MST.
- Support Ticket System: Yes, a support ticket system is available.
- Email Support: Yes, email support is available.
- Phone Support: Yes, phone support is available.
- AI Agent Support: Information not specified.
- Reviews URL: Yes, customer reviews are available.
- Google Reviews URL: Information not specified.
- Trustpilot URL: Information not specified.
Contacts:
- Email: Information not specified.
- Phone: Sales: (800) 799-0600; Support: (800) 285-7995.
- WhatsApp: Information not specified.
- Office Days: Information not specified.
- Office Hours: Information not specified.
Social Media:
- Facebook Page URL: Information not specified.
- LinkedIn Profile Page URL: Information not specified.
- Twitter URL: Information not specified.
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